Order Cancellation Policy
At Sellsmatic, we offer digital services customized to each client’s needs. This Order Cancellation Policy explains when and how an order may be canceled after being placed on sellsmatic.com.
Order Cancellation Before Work Starts
You may request to cancel your order before work has begun. If the cancellation request is approved and no work has been initiated, a full or partial refund may be issued depending on payment processing fees.
Order Cancellation After Work Starts
Once work has started, cancellations are not guaranteed. If a cancellation request is approved after work has begun, any refund issued will be partial and based on the amount of work already completed.
Non-Cancellable Situations
Orders cannot be canceled in the following situations:
- The service has been fully delivered
- The project is near completion
- Delays caused by missing information or lack of communication from the customer
- The service has been customized or revised according to client instructions
How to Request a Cancellation
To request an order cancellation, you must contact us as soon as possible and provide your order number and reason for the request. Cancellation requests are reviewed on a case-by-case basis.
Cancellation Review Time
We aim to review cancellation requests within 24 to 48 hours. Approval is not guaranteed and depends on the stage of the project.
Effect on Access and Delivery
Once an order is canceled, any access, files, or partially delivered work related to the service may be revoked if applicable.
Policy Updates
Sellsmatic reserves the right to update or modify this Order Cancellation Policy at any time. Changes will take effect once published on our website.
Contact Information
If you have any questions regarding this Order Cancellation Policy, please contact us:
Sellsmatic
Email: contact@sellsmatic.com
Address: 11 Keppoch Street, Cardiff, CF24 3JS, United Kingdom
Phone Number: +44 7853 789861
Opening Hours: Available 24/7