Refund Policy

At Sellsmatic, we provide digital services tailored to each client’s requirements. This Refund Policy explains the conditions under which refunds may be considered for services purchased on sellsmatic.com.

Eligibility for Refunds

Due to the customized nature of our digital services, refunds are not guaranteed once work has started. Refund requests are reviewed on a case-by-case basis and are considered only when the service has not yet begun or when delivery has not been made as agreed.

Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Work has already started on the service
  • The service has been partially or fully delivered
  • Delays caused by missing information or late responses from the client
  • Change of mind after the service has begun
  • Dissatisfaction based on personal preference when the service meets the agreed scope

Partial Refunds

In some cases, a partial refund may be granted if a project is canceled before completion. The refunded amount, if any, will reflect the portion of work not yet completed.

Refund Request Process

To request a refund, you must contact us using the details below and include your order information and reason for the request. We may request additional details to review your case fairly.

Processing Time

Approved refunds are processed using the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your payment provider.

Chargebacks and Disputes

We encourage customers to contact us first to resolve any concerns. Initiating a chargeback without prior communication may result in service suspension and dispute of the chargeback with supporting evidence.

Policy Changes

Sellsmatic reserves the right to modify this Refund Policy at any time. Changes will take effect once posted on our website.

Contact Information

If you have any questions regarding this Refund Policy, please contact us:

Sellsmatic
Email: contact@sellsmatic.com
Address: 11 Keppoch Street, Cardiff, CF24 3JS, United Kingdom
Phone Number: +44 7853 789861
Opening Hours: Available 24/7